Professional Franchise Answering Services
Proudly supporting hundreds of franchise businesses across the US with Live Answering and Live Chat solutions.
Recognized by
America’s best receptionists
Our warm and professional receptionists act as a seamless extension of your team.
Customized responses
Give us scripted responses to work from, with no limit on the data we capture for you.
New customer intake
We qualify leads following your instructions, leaving your team to close them with confidence.
24/7 franchise answering service
We can capture every opportunity for you, day and night, 365 days a year.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Business continuity
Whether it's a major disaster or a minor crisis, we'll be part of your backup plan.
Get started with our Franchise Answering Service today
Fill out the contact form for a callback. Alternatively, call us on 833-426-1002. We look forward to getting to know you!
How it works
We’re all about simplicity and fuss-free answering. Our people and systems are ready when you are.
Get started
Setup is easy and activation is instant, which means we'll be answering your calls right away.
Personalize your account
We'll work with you to create a custom script so your calls are answered as if we're based in your business.
We’ve got you covered
We can transfer calls, send inquiries into your CRM, book appointments or even send messages to you by email or text (you choose).
We integrate seamlessly with your systems
Capture every opportunity in the most cost-effective way possible
Trained receptionists from our specialist sector teams
After all, they’re going to be a key part of your business
Scalable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise’ so you can focus on selling
Keep your core team working efficiently without distraction, we’ll look after the rest
Be open around the clock
Capture new inquiries in your sleep as we’re here for you 24/7
Grow faster & drive more inquiries
Gain a competitive edge by capturing more new business and providing a better service
Seamless account support
As a VoiceNation client, having our amazing receptionists answer your franchise's calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
Proactive account management
Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
Intuitive mobile app
Ideal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
Powerful portal dashboard
For complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports and update company information.
Client spotlight
The Glass Guru of Charleston
Business challenge
“We were unsure if we were missing calls, and if so, how many. With an estimated value of between $1-10k a call, it was essential that each one was captured.”
Solution
“Any call we can’t answer, including those out of office hours, now goes to our VoiceNation team, and they do a great job. In fact, customers can never tell they’re through to an answering service, they always think they’re speaking to our office staff.”
Result
“Never missing a call means we never miss new business, but more than that, it means we’re able to offer amazing service to prospects and existing customers by always being available.”
Critter Control of Ohio
Business challenge
“As a small but growing team of five, it could be difficult to give our calls the attention they deserved while also focusing on existing clients and attracting new business.”
Solution
“We have full confidence that they manage our calls professionally – in fact, we’ve even polled our clients for feedback, and they always have amazing things to say about the team and the way their call was handled.”
Result
“By utilizing our time more efficiently and leaving our calls in the hands of experts, it enables new business opportunities for us and our client base continues to grow.”
FAQs
Why VoiceNation is rated #1
Simplicity!
Awesome scripted call answering provision shouldn’t be complicated, which is why we offer instant activation with no contract, transparent pricing and dashboards that let you control how we answer your calls and chats.
The best people
Comprehensive training in a specially designed environment makes our receptionists the best in the business, dealing with customers quickly but also empathetically to ensure the greatest outcome on every conversation.
Unmatched technology
Our award-winning software allows our receptionists to answer your calls and chats perfectly, but the best bit is the full visibility and control our portal dashboards give you to review interactions and make changes.
Get started with our Franchise Answering Service today
