OpenAnswer Support

Looking for direct support for your installation of OpenAnswer by VoiceNation?

For a simple, straightforward fee (listed below), you may submit a trouble ticket into the OpenAnswer premium support queue where your request will be handled in the order in which it was received. Our OpenAnswer development team will prioritize your ticket and respond to your request as soon as possible.

Free community support is always available in the OpenAnswer forum and in you might find what you're looking for in the documentation.

Support Options & Entitlements

OpenAnswer Support Level Bronze Silver Gold
BASICS      
Supported Systems (servers) 1 1 5
Named Contacts 1 1 1
SUPPORTED SOFTWARE      
OpenAnswer
PROBLEM RESOLUTION SUPPORT      
Support Cases 2 5 +5
Remote Troubleshooting
Telephone Access Hours M-F, 8-5 EST 24/7/365 24/7/365
Web Case Management
Web Case Initial Response Time 48 hours 4 hours 4 hours
PRICING      
1-Year Agreement $595 $3,000 $5,000
3-Year Agreement $1,500 $2,500 $4,500

Purchase Paid Support

Ready to go? Just submit the following information and select your support level plan to get started. Requests will be handled in four business hours or less upon receipt.

Before proceeding with your request, please review our support terms and refund policy.