Using the Calendar
There are several different ways of using the calendar:
- One is through the back-end pages
- Another is by integrating the calendar into the agent script
- And yet another way is by selecting the calendar from the message review screen
Viewing the calendar from the backend pages
From 'Phone Number Setup', enter a sub-account to search for, and then click on 'Calendars' to display the calendars for that sub-account. From the list of calendars, click on 'view calendar' and a pop up window will appear displaying the calendar.
Using a Calendar in the Agent Script
To use the appointment calendar in the agent script, select 'Schedule appointment' for the action type and a drop down with the available calendars can be configured as the action recipient. For more information on configuring the agent script, go to http://www.voicenation.com/openanswer/documentation/configuration/subaccounts/calltypes
On the operator screen, the call handling script will have a 'Calendar' button that the operator can click on to schedule an appointment for the call.