Asterisk Webinar a Success
We had the priviledge of sharing our exciting OpenAnswer story this week with the Digium Asterisk community in one of their technical webinars entitled, "Innovating with Asterisk". VoiceNation president, Jay Reeder sat down and shared a presentation of the history of OpenAnswer, some concrete details on how we wrote the code to the software and some real-world examples of how we use it here at VoiceNation and how other large-scale answering service providers are beginning to implement OpenAnswer into their own call centers. Jay also goes over the flow of calls through OpenAnswer and how Asterisk plays a huge part in the routing of incoming calls in our software. The beauty of all this is that it's a free, open source package.
Jay briefly talked about how we worked with non-profit organization, Georgia CALLS, to set up OpenAnswer at their call center and how it's helping transform lives there for the participants in their program. We're excited to see how this feature-packed open source software is going to change not only the industry but other pivotal organizations like Georgia CALLS in the process.
If you'd like to watch the webinar, please visit our friends over at Digium and watch the recorded broadcast here - http://go.digium.com/LP=473.
If you would like to download the software and try it yourself, feel free! We're here for you if you have any questions. Just reach out to us on the forum pages and someone will answer your questions as soon as possible.