After years of running a custom-built answering service platform at VoiceNation, our team had a desire to take what we had crafted and add innovative features to it that nobody else was even thinking of doing in the industry. A common theme at VoiceNation has always been not only innovation but giving back, so we felt that a great way to do this would be to package our solid, reliable answering service platform and release it open source. Collectively, the TAS and call center industries can take this software and use it to blaze new territory, all the while giving back to the OpenAnswer tribe that is developing.
The vision for OpenAnswer was really to see what kind of open collaboration we can get from an industry that's long been closed off to revealing source code, tightly grasping on to legacy systems and pricing structures. So, with that in mind, our vision is to join up with other like-minded software developers in the industry and shift the old model on it's head into a thriving community of forward thinking engineers collectively pushing call center innovation.
While we continue to develop core features for OpenAnswer, we invite you to join us in the development process by forking our code at http://code.voicenation.com. We're excited to see what kind of enhancements the community will come up with.
The OpenAnswer community is active over in the forums at http://forums.openanswer.org so we invite you to participate in the conversation. We'll answer questions you might have and do our best to point you in the right direction.
For more dedicated help with installation, support or debugging, we suggest our paid support option for OpenAnswer available here on our support page.
As cloud-based software continues to trend across the board, we're working on launching a hosted OpenAnswer solution, making it even easier to spin up a call center with little to no overhead. This could literally allow a company to start up an entire inbound call center, including all the hardware and hosting, within hours versus weeks or months to host it locally. We believe hosted OpenAnswer has the potential to allow companies that might not have ever considered building their own call center architecture to do so with ease and for a fraction of the cost.
Join the Revolution
We hope you’ll join with us on this new venture in the new evolution in inbound call center software.