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FAQs: SimplyONE Voicemail

simplyoneBelow you will find some of the more commonly asked questions by customers when considering VoiceNation SimplyONE services. If you do not find the answer to your question in the list below then please call one of our sales specialists for further assistance.

 

 

  1. What is the SimplyONE service and how can it help my business?
  2. How much will it cost to start up service?
  3. Do I have to purchase any hardware or equipment?
  4. How long does it take before I can use the service after signing up?
  5. How does virtual faxing work?
  6. How do I change my service to a different application?
  7. How do I upgrade, downgrade or order a new number for my existing account?
  8. Will my settings for each application be saved?
  9. What is the Virtual Calling Card feature?
  10. Does SimplyONE require a contract?
  11. Can I choose my own number?
  12. Can I have multiple local numbers on the same account?
  13. How long can I record my voicemail greeting?
  14. How many phone numbers can my SimplyOne number be forwarded to at the same time?
  15. Can my SimplyONE number forward to other countries?
  16. How many calls can SimplyONE handle at once?
  17. Can SimplyOne be used as just voice mail?
  18. Do I need to change my local and long distance carrier?
  19. Can I buy a number from another company and use it with VoiceNation?
  20. Can I upgrade or downgrade my service at anytime?
  21. Do you offer an affiliate program or customer referral bonuses?
  22. Are 888, 877, and 866 toll free numbers the same as 800 numbers?
  23. Are your services available for personal or business use?

What is SimplyONE service how can it help my business?
With the SimplyONE you get your own local or toll free telephone number that can be switched between four (4) different applications. Choose between: voicemail, 24 hour recorded hotline, re-direct number, or a complete virtual personal assistant. Whatever the application, there are no connect charges, debited minutes, or additional usage fees for inbound calls or messages to your local SimplyONE.

The SimplyOne gives you all of the presence management options as the NextPBX with the exception of features associated with extensions. These features include the Dial By Name Directory, Daytime/After hours main greeting and Fax On Demand capabilities. [ top ]

How much will it cost to start up service?
To get started you only have to pay for the first month of service. There are no taxes, hidden fees or setup fees. SimplyONE plans start at $9.95 per month. [ top ]

Do I have to purchase any hardware or equipment?
No, the only things that you will need after signing up for a NextPBX or SimplyOne service is any type of phone and a computer with internet access. [ top ]

How long does it take before I can use the service after signing up?
Your number will be ready to use in a matter of minutes. All orders are instantly provisioned online. As soon as sign up is complete, setup information and account information will be sent to the e-mail address that you provide. After you receive your information it is up to you to configure your voice mail settings, but you can always contact our Technical Support team by submitting a Trouble Ticket from our “Customer Support” web page or you can call 1.866.766.5050 ext.4 with any questions.

How does virtual faxing work?
The SimplyOne service has the ability to act as an inbound fax machine, allowing your customers to send faxes to your number. Faxes are then emailed to you and accessible online.

The VPA and VMail applications are the only ones that recognize this capability. If your service is set to the Hotline or Redirect applications, you will not be able to send or receive faxes. [ top ]

How do I change my service to a different application?
You will need to login to your account online to change the application that your service is set to. [ top ]

How do I upgrade, downgrade or order a new number for my existing account?
We are happy to assist you with you to change or add new service. If you wish to change your class of service but are not sure what type of service or plan you need, contact our sales team at 1.866.766.5050 ext.2 to discuss your options. [ top ]

Will my settings for each application be saved?
Yes, each application will save the previous settings until you modify them again. All of your greetings will stay in place and the forwarding numbers will not be removed if the application of service is changed. You will not be required to go through and setup again. [ top ]

What is the Virtual Calling Card feature?
The Virtual Calling Card feature allows users to place outbound phone calls from their SimplyONE number.

By placing a call from your service number the recipient of the call will be able to see your SimplyONE number on their caller ID. This allows you to protect your privacy and also provide potential customers with your business number.

The Virtual Calling Card can be used from any phone (landline or cell phone). [ top ]

Does SimplyONE require a contract?
No, all VoiceNation services are setup on a month to month basis under our 30 day money-back guarantee. [ top ]

Can I choose my own number?
Yes, when you sign up online you will be provided a list of all the numbers we have available in our inventory. You will be able to choose your number based on the city and state, area code, or toll free preference.

Also, you can always contact our sales team by e-mailing sales@voicenation.com or by calling 1.866.766.5050 ext. 2 for details on our available numbers. [ top ]

Can I have multiple local numbers on the same account?
yes, you can have as many numbers on your account. Pricing varies based on the type of service you need on the numbers. Please contact a sales representative at 866.766.5050 ext to have additional numbers added to your account. [ top ]

How long can I record my voicemail greeting?
For local numbers your outgoing greeting can be up to 5 minutes long. For toll free numbers you can record a greeting of unlimited length. If you would like a local number with an unlimited greeting record length there is an extra monthly fee of $19.95. [ top ]

How many phone numbers can my SimplyOne number be forwarded to at the same time?
The SimplyOne service can call up to 5 numbers, simultaneously or cascading. [ top ]

Can my SimplyONE number forward to other countries?
At this time calls can only be forwarded to numbers within the United States. [ top ]

How many calls can SimplyONE handle at once?
Local numbers can receive up to four simultaneous calls. Toll free numbers can receive up to 23 simultaneous calls. Custom applications to accept larger call volumes can be accommodated. Please contact sales@voicenation.com for more information. [ top ]

Can SimplyOne be used as just voice mail?
Absolutely! Both services have a voicemail only application that you can turn on or off online. [ top ]

Do I need to change my local and long distance carrier?
No, you will not have to change any of your personal numbers because your SimplyONE number will work with your existing carriers, allowing you to keep your existing office, cell, or home phone number.

You can have calls forwarded to your landline and/or cell, allowing you to use your SimplyONE as your business number without needing to release your personal phone numbers to customers. [ top ]

Can I buy a number from another company and use it with VoiceNation?
Yes! You can purchase a number with another carrier and assuming that they allow you to port the number away; you can bring it to us for a one time fee of $150.

You will need to contact our sales department at 1.866.766.5050 ext. 2 or e-mail sales@voicenation.com to provide us with the information needed to begin the porting process. The porting process time varies depending on the carriers that we are porting to or from so please allow at least 30 days for your number to be successfully ported. [ top ]

Can I upgrade or downgrade my service at anytime?
Yes, you can upgrade or downgrade your plan at anytime by contacting our sales department at 1.866.766.5050 ext. 2 or you can e-mail them at sales@voicenation.com. Live Chat is also available from www.voicenation.com, Monday thru Friday, 8AM to 6PM est.

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Do you offer an affiliate program or customer referral bonuses?
Yes, we have an affiliate program that pays our affiliates a residual commission for the lifetime of the accounts they refer to us. For more information please contact Eric Schurke at eschurke@voicenation.com or by calling 1.866.766.5050 ext. 133. [ top ]

Are 888, 877, and 866 toll free numbers the same as 800 numbers?
Yes, they are all the same and are toll free. [ top ]

Are your services available for personal or business use?
VoiceNation does not offer services for personal use. Our services are strictly business oriented. [ top ]