Joel Holland - Vienna, VA"A toll-free number is no longer an expensive luxury for large businesses--it's now an inexpensive necessity for small businesses. This type of service can be a great boost to a small business's image, and can help you generate sales due to an increase in trust from potential customers.
The service I use is called Message Plus, from Voiceplus Communications(Voicenation). The cost, after a one-time $15 setup fee, is currently $4.95 a month, plus $0.07 a minute when they connect your callers directly to you. (However, if you're like me and miss many of the calls because of class, you can simply check voicemail and call the customers back from a cell phone and avoid the connection charge."
Joel Holland, Entrepreneur.com, February 2005 Issue
Patrick Brandimore - Portland, OR"Voice Nation supplies 'above and beyond' customer service and has been a true partner when supplying solutions for my Fortune 500 clients."
- Patrick Brandimore, CMD Agency, Portland, OR
Nicole Fraley - Boca Raton, FL"As a small business owner, it is important to have a professional image with a quick response to our phone calls. It is unrealistic for us to hire a staff to answer our calls 24 hours a day. We decided to use Voicenation so we would no longer miss those valuable calls. We have been very pleased with their service, response time and ability to develop a call script which meets our needs. We also enjoy the flexibility with which we are able to adapt our scripts – that came in very handy with some recent business interruptions we had due to a major hurricane. Our offices had no power or phone, but our phone business didn’t miss a step thanks to Voicenation."
- Nicole Fraley, Marketing, Ty Fraley Home Team
Eric Muhammad - Effort, PA"As a small and growing business owner I am faced with many obstacles. For example, Problem: How does a small business present a strong and powerful image by at the same time keeping the cost low. Solution: Voicenation. Voicenation has given me that large, powerful and professional image which enhances growth but without the high cost. Giving me flexibility without missing a beat with fast courteous service and support when needed.
Eric Muhammad, Founder & CEO
The Almega-Royal Organization, LLC"
Debby Andersen - Atlanta, GA"On behalf of my company I would like to thank you for the services you provided us recently. We implemented a targeted advertising campaign that involved several of our franchise offices. The campaign included phone numbers that routed real estate prospects through your call routing system to our various locations. The system worked well in allowing all offices to receive their fair amount of leads and your company supplied us with all the reports to backup the calls and where they were sent. Your billing system was easy and copies were always provided as well. We plan to use your company again in the future for other marketing projects."
- Debby Andersen, Owner/Broker, Assist 2 Sell Real Estate
Carolyn - Chicago, IL"Thanks Voicenation,
Outstanding service! Just got it this week and love it. Sure do appreciate your help! Have a great weekend.
Comedy Central - New York, NY"VoiceNation can handle anything, even 40,000 Colbert fans. And don't you forget it!"
- Comedy Central, New York, NY
Stephen Miller - Gainesville, FL"Thanks a lot, your system is going to make our lives much easier and more efficient, we thought what you told us was too good to be true, but that does not appear to be the case!!! Your system is awesome!"
- Stephen Miller, Gainsville, FL
Tom Silverman -We've been a customer for some time now. The neatest thing is that I don't really think about it much. We signed up, received our number, and have just been using it ever since.
Don Kinney - Chicago, IL"Being a small business dealing with very large clients, our Virtual PBX service with VoiceNation allows enables us to interact efficiently with our clients at the same level. We have received positive feedback on numerous occasions from our clientele on not only the ease of use from the caller’s side, but also the accessibility feature to ALWAYS find us wherever we are. With any technology-oriented product or service there are occasional bugs or nuances in the system that have to be reconfigured or downright fixed, but our client representative, Kevin Faris has been extremely helpful and always makes us feel as if we’re his top priority—his only client. In a nutshell, we’re very satisfied with the technology and the customer service that VoiceNation has provided, and we’re happy to share our positive account with others."
Don Kinney, Vice President & IT Practice Leader, Catalyst Search Group
Jim Isherwood - Libertyville, IL"I am most pleased with Voice Nation's service and rates. First of all VoiceNation offers a wide range of services to fit almost anyone's personal and business needs as well as budget. The recap of services on a monthly basis is an easy to read print out.
There has only been one time we've needed their assistance (and this has been over the past 2 years) over and above the regular services. I asked late yesterday for their assistance on a small problem that was not their fault. It was corrected immediately.
Thanks again for all of your excellent customer service and product line.
Financial Benefits, Inc."
Skip Sevier - Atlanta, GA"Greetings,
I just wanted to brag on Zachary
I had difficulty early this week, getting through to someone to clarify the services and pricing available through Voice-Nation, exploring some teleconferencing alternatives for Legacy Academy's Corporate Office. When I explained to Zachary my challenge (playing phone-tag, unable to get a clear understanding of what was offered at each pricing tier), he grabbed this ball in order to help me out.
Z. worked diligently to help me, gathering some definitive information and working with Xeomara to get some numbers, and a full proposal together, which I just received.
The prices are great, but his diligence in interpreting this client's needs, in order to best serve them was the key to my being able to whole-heartedly recommend your company's service to Frank and Melissa Turner at Legacy.
I expect we'll be contacting Xeomara Laza next week to seal the deal.
Then, I'll work with her, to setup a demo of your videoconferencing solutions, to see if those will serve Legacy's needs better than what we're using now.
Have a great weekend, Man: your team does nice work!
Cameron Data Services, Inc."
Suzanne T. Baker - Aromas, CA"Dear Donna,
Please let it be known to all of your supervisors that if every Customer Service Representative handled clients the way you do, this whole country would function better. You are superb at follow-through. You are friendly and warm and easy to work with. You made our experience very enjoyable and we appreciate what you did on our behalf.
Suzanne T. Baker"
Jeff Becker - West Virginia"I just spent the past several minutes accessing and reviewing the VoiceNation online account dashboard. GREAT! Thanks for your support! I found it easy to navigate."
Corinne Purdy - New York, NY"I am a very busy owner of three retail stores in NYC. We have a spot on the Oprah Winfrey show today and we don't know what the response will be like, since our business is a side note to the story line of the show. At the last minute I decided to look for an answering service just in case. Having done very prior little research I was uniformed as to the different services available. Most companies were not interested in my business when I told them about the national television spot. I must say after many phone calls, that I found your employee Phillip to be the most helpful, friendly, and informative sales representatitive that I spoke to. I purchased a service from him that he expedited in a rush , that would have normally taken much longer. I must say that he was personable, professional, and worked with a sense of urgency, when other people said "Not interested" and practically hung up in my face. I must say coming from retail that poor customer service is a pet peeve of mine, but far to common in today's market in almost every industry. It is refreshing to work with such a courteous employee as Phillip, so much so that it is worth the extra five minutes to make mention of his excellence where it counts. Happy employees, make for happy customers - well done in the leadership department!
A Satisfied customer
Jayvee Fernandez - www.biztoolbelt.com"If you own a small business and want to have that corporate professionalism whenever someone dials your business number, you might want to check out VoiceNation.com. You'll actually be surprised with their services:
Unlimited fax to email, unlimited messages and unlimited calls starts off at a measly $4.95 a month with the services they offer. I find that to be quite fair and wonder if this might boost sales with some types of business. I know what I do needs something like this to keep me on my toes and make me seem more available and show professionalism at the same time."
- Jayvee Fernandez, www.biztoolbelt.com
Laura Lynn - Chicago, IL"I got my very own toll free number which goes to a voicemail box for $5 per month plus call time. Here's who I use: http://www.voicenation.com/ I've had them for a year now and love them. I have the regular "Toll Free Voicemail" service....If you have any troubles setting it up, their customer service is also very good. I had a few ?'s and sent in a request that they call me. Shortly afterwards I got called back and she walked me thru it step by step!"
Todd Wolff - Boca Raton, FL"Wow! What a great experience I just had with your team. I am a new subscriber and can't say enough about the quality of service provided by Sales and support. You have a fantastic team, and I really appreciate their professionalism and expertise. I have already referred two collegues to voicenation, and will continue to do so.
Laura Martin - Dalton, OH"Good afternoon! I cannot tell you how THRILLED I am about the ability for me to upload greetings through the new dashboard. I am getting more and more requests for real estate recordings, property listings, etc. Some of those greetings can be two minutes long, and I have had to do them over the phone for clients to avoid the upload charges. I am so glad that I can now do it myself and record them as WAV or MP3 files.
As always, I appreciate all that you and your staff do. Thanks again!
Sherene Costanzo - GlobeEx Corporation"Keep up your awesome work! I love your service! I have used your services for one of my businesses, however, sold the business last year! Your service is great since many of our employees work from home or on the road. We look forward to building and maintaining our business relationship with you. Keep up the awesome work!"
- Sherene Costanzo, Vice President, GlobeEx Corporation
Jeff Garrison - Layton, UT"I have worked with a lot of vendors trying to automate a management system for my company. If it were not for Eric and the team at Voice Nation I am not sure that I would have had any success at all. I am overwhelmed with the level of professionalism that the entire team of Voice Nation offers and recommend their services to everyone that I know in the business world!"
- Jeff Garrison, JMG Consulting & Dreaming Big
Lisa Calhoun - Atlanta, GA“Voicenation has been an integral part of my company’s growth over the last several years. As a small agency with writing talent distributed across the country, we still need to have a unified presence and big-company sound. Our clients need one number to call and be able to reach a dozen writers, no matter where they might be. VoiceNation makes this possible and has helped us easily project the professionalism so important to the business communication industry. I recommend VoiceNation without reservation to any small or medium sized business that’s ready to sound like a Fortune 500 company—even on a budget."
- Lisa Calhoun, President, Write2Market, Inc.
Jeff L. -"Thank you very much. I sure appreciate not only how well your phone system works, but also how promply & efficiently you handle "problems. I recommend you every chance I get. Thanks again. Jeff"
Pastor Steve Babbitt - San Diego"VoiceNation has ushered our organization into the virtual age. No more hassles with answering machines and fax machines! VoiceNation’s world class service makes it very easy for even a small organization like mine to be successful at keeping in touch. Thanks VoiceNation!
- Pastor Steve Babbitt, Spring Valley Community Church
R. Brooks - Indianapolis, IN"I am extremely pleased with our Virtual PBX system. Our staff is completely mesmerized with the entire phone system. VoiceNation has made our business life so much easier!"
Miki Greene - Richmond, VA"We were graciously welcomed and were given top notch service- even though we were not yet customers! We knew right away that VoiceNation was the type of company with which we wanted to have a business relationship. The sales staff is not pushy- they are extremely knowledgeable and helpful in setting up a voice design that met our specific needs."
- Miki Greene, President, Bathtime Concepts, Inc.
Ross Ellis-Chief Executive Officer, Love Our Children USA -"As with any business it is imperative that phone service be a top priority. In choosing our 800 phone lines, price and customer service was a top priority. Rather than choose a traditional conglomerate whose service is frustrating at best, we chose to partner with Voice Nation who has exceeded our expectations in helping to handle the large amount of calls we receive on a daily basis. This allows us to help those in need of help immediately and bypasses sales calls and other non urgent inquiries. And every department at Voice Nation has gone above and beyond being helpful. I highly recommend Voice Nation to any business who demands the best!"
Sheba - Santa Cruz, CA"Love the service -- I should've done this in the first place instead of getting a landline."
Phil Mammano (U.S. Coast Guard Auxiliary, Flotilla Vice-Commander) - Hendersonville, TN"One of the greatest benefits to us is the fact that the number is not “trapped” in a building or an individual cell phone. This is important because each year, two elected officers and their appointed staff run the flotilla. In the past we have had to change the flotilla phone number each year so that the right officer would get the flotilla’s calls. This meant that any printed materials would potentially be obsolete every December 31 at midnight. Now we can just pass the number right along to the next administration each year with no hassle (which we actually just did this month for the first time ever).
Another major benefit is that the officer in charge of the phone number can forward messages to the correct department, maintain a safety copy of the message, and have an email trail to document the communication. This allows us to be more responsive in serving our clients, the people of the United States. If someone is calling to get a complimentary Vessel Safety Check, the message can be emailed immediately to a qualified Vessel Examiner to handle it. If someone is calling to learn about membership, that can be routed directly to the Personnel Services officer. With a dozen different departments to administer, we really value the flexibility.
Just recently the State of Tennessee had a document to fax me while I was on the road. I just had them send it to our VoiceNation number, and picked it up in my email a few minutes later. That was a huge convenience.
At your service,
Philip T. Mammano
Simon L. - Winter Springs, FLHi, I am very happy with my new service, and the time you guys took to sort out my initial technical queries. My service is now live and being used as the customer support helpline for a new text message service that is live on the major US mobile carriers.
Leon Vinokur - Merion Station, PA"We just came on as customers this month, but we’re already seeing the advantages of using VoiceNation’s Care to Call program. We have certain periods during the year where we have higher than normal call volumes of customers/members inquiring about and registering for certain programs that we produce. In the past this would require us to expend money to hire additional staff to handle the additional call volume or overwhelm our personal phone lines and voice-mails with these calls. VoiceNation’s Care to Call service solves that significant problem. By providing a cost effective (free to non-profits) way of allowing calls to route to a central voice-mail that can be easily accessed via phone or e-mail, a smaller non-profit like Chevra and our staff can take on bigger initiatives and programs helping our community. Thank you VoiceNation."
- Leon Vinokur
Mike F. - Baltimore, MD"One day I was speaking to someone who had left a message for me through your call center and she made it a point to tell me how impressed she was with ‘our receptionist’ "
You are one of my favorite companies to work with!
Zambezi, Inc. - Venice, CA"VoiceNation was an incredible company to work with. Their unique phone services were perfect for our client's advertising needs as well as affordable. With strong customer service and tech support, VoiceNation is a great advertising partner, and we look forward to working with them again."
International Child Foundation Inc. & ABC Adoption Services - Tucsan, AZ"Our adoption agency has been using VoiceNation for over two years and have found the system to be refreshingly navigable and the service is excellent. We highly recommend them!"
Director for the International Child Foundation Inc.