SUPPORT
TESTIMONIAL
Thanks a lot, your system is going to make our lives much easier and more efficient, we thought what you told us was too good to be true, but that does not appear to be the case!!! Your system is awe... More
Stephen Miller
Gainesville, FL
- What is my mailbox number?
- What is my password?
- How do I access my voice mail to retrieve messages or change options?
- How do I access one of my other voice mailboxes without having to hang-up and call back in?
- I do not want to listen to the greeting when I get someone's voice mail, is there a way to bypass it?
- How do I divert my calls to voice mail?
- Can I change the number of rings before my call is transferred to voice mail?
- Can I transfer a call directly to someone's voice mail?
- How do I change the password for my voice mailbox?
- How do I select a different greeting for my mailbox?
- How do I record a greeting to be played for my mailbox?
- How do I record a busy greeting for my voice mail box?
- Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voice mail to do that too?
- I deleted a message by accident. Is there any way to recover it?
- How do I find out when a message was sent to me?
- How do I find out the telephone number of a caller when a message was left for me?
- How do I find out the telephone numbers for callers that didn't leave a message?
Your mailbox number was assigned during your account setup. If you cannot locate the initial configuration worksheet then please contact us and we will gladly assist you. [top]
What is my password?
Due to security reasons, we don't post default password information on the website. Please contact us for information regarding initial or default passwords. If you have forgotten your password then please contact us and we will reset your password to the original or default value. Users are encouraged to change their password as quickly as possible after service activation. Passwords can be one to ten digits. [top]
How do I access my voice mail to retrieve messages or change options?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I access one of my other voice mailboxes without having to hang-up and call back in?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
I do not want to listen to the greeting when I get someone's voice mail, is there a way to bypass it?
Yes, but please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I divert my calls to voice mail?
Contact your local telephone company (such as Bellsouth) to have your calls diverted to voice mail. There are three scenarios that could apply:
a) You want calls to ring your telephone and only transfer to voicemail if you lines are busy or if you do not answer. In this scenario you will tell the telephone company that you want "busy forwarding" and "no-answer forwarding" activated on your lines to transfer to your private voicemail telephone number. [For additional information, see telephone line features for voicemail]
b) You want calls to always ring directly to voice mail. In this scenario you will activate "call-forwarding" on your main telephone line and follow the directions of your local telephone provider to forward calls to your private voicemail number. [For additional information, see telephone line features for voicemail]
c) You want calls to ring your telephone during the day and you want to forward calls to voicemail after-hours. In this scenario you will activate "call-forwarding variable" on your main telephone line and follow the directions of your local telephone provider to forward calls to your private voicemail number. [For additional information, see telephone line features for voicemail] [top]
Can I change the number of rings before my call is transferred to voice mail?
Contact your local telephone company (such as Bellsouth) for information on changing the number of rings before your calls are transferred to voice mail. [top]
Can I transfer a call directly to someone's voice mail?
If you have activated the "third party conference/call transfer" feature with your local telephone company then you can easily transfer calls into voicemail. While talking with the caller, simply press the "flash" (or equivalent) button on your telephone and the caller will be put on hold. At that point you should hear dial-tone and you can dial the voicemail number or enter the speed-dial code for the desired voicemail number. When you hang-up, the caller will be connected with the dialed voice mail. (Hint: this feature can also be used to transfer callers to cell phones, home offices, remote offices, etc.) [For additional information, see telephone line features for voicemail] [top]
How do I change the password for my voice mailbox?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I select a different greeting for my mailbox?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I record a greeting to be played for my mailbox?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I record a busy greeting for my mailbox?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voice mail to do that too?
This feature is commonly used in conjunction with the live-connect feature. To utilize call-result specific greetings, you will need to record different pre-call, busy, and no-answer greetings that are played for your callers. Due to the additional recording requirements for you to utilize this feature, it is not activated by default. Please contact us to request reconfiguration for call-result specific greetings. [top]
I deleted a message by accident. Is there any way to recover it?
Deleted messages may be recovered the same day only. If you need to have a message recovered, contact our support staff immediately. If you wait until after midnight on the day the message was deleted, then recovery will not be possible. [top]
How do I find out when a message was sent to me?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I find out the telephone number of a caller when a message was left for me?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
How do I find out the telephone numbers for callers that didn't leave a message?
Please refer to the reference guide that is available for voice mail services offered in your community. [top]
