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A Word About Recording Your Greetings
Your voicemail greeting is very important as it can be the first contact people have with you or your company.Your greeting should let the caller know who they have reached, what your status is (out of the office, in the office but in meetings, etc), when the caller can expect to receive a call back, and instructions on what to do if the call is urgent. If you have set up a personal operator, you can direct your callers who need to speak to someone immediately, to "Press 0" to be connected to one of your assistants or colleagues.
Another way to make sure that your callers are informed while you are out of the office is to use a Temporary Absence Greeting. For example, if you are going to be out of town on vacation for a week, you can record a Temporary Absence Greeting informing callers that you will be unable to return their call until you return from vacation.
Write down your greetings before you start. It is easier to read from the page than to try and ad lib. Here are a few sample voice mail greetings to get you started:
Standard Voice Mail Greetings
Normal Greeting (Without pager notification)"This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks."
Play Sample
"Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I ‘ll return your call as soon as I return. Thank you."
Play Sample
Normal Greeting (With "urgent only" pager notification)
"This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. If this message is urgent, press 3 to have me paged. Thanks."
Play Sample
Normal Greeting (With Live Connect)
"This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. If this is urgent and you need to speak with me immediately, please press 1 to have the voice mail locate me. Thanks."
Play Sample
Busy Greeting
"This is (name) of (company). I'm currently on my line and unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as possible. Thanks."
Play Sample
"Hello, you have reached the office of (name) . I’m presently on another call and am unable to speak with you personally. If you will leave your name and telephone number, I will return your call. Thank you.
Play Sample
Unavailable Greeting
"This is (name) of (company). I'm currently away from my desk and unable to take your call. Please leave your name, phone number, and your message, and I will contact you as soon as I return. Thanks."
Play Sample
"Hello, you have reached the office of (name) . I’m presently out of the office or away from my desk. If you will leave your name and telephone number I will return your call as soon as I return. Thank you.
Play Sample
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We excel at handling the voicemail, fax, and virtual pbx needs for many businesses across America. You might be surprised to learn that when you call a one-person startup, non-profit group, or even a fortune 500 like Time Warner, VoiceNation will frequently be on the other end of the line helping them to be more productive and professional while also saving money. |
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"VoiceNation can handle anything, even 40,000 Colbert fans. And don't you forget it!"Extended Absence Greeting
Specific Greeting"Thanks for calling, this is (name). Today is Friday and I am working from our corporate office. Should you need to reach me immediately, please call (123) 456-7899. Otherwise, please leave me a message and I’ll return your call as soon as possible."
Play Sample
"Hello, this is (name). I’m unable to answer your telephone call. I am out of the office from (day) to (day) and will not be checking my voice mail. If you require assistance in my absence please contact (name2) at extension (ext. #). Thank you."
Play Sample
Generic Greeting
"This is (name) from (company). I have left the office for the day. Please leave me a message and I will return your call as soon as possible."
Play Sample
Virtual Office Greetings
Sample “Business Hours” Greeting Script:Thank you for calling XYZ Company. If you know the extension number of the person you are trying to reach, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 8 to access our fax on-demand system. Press 9 for a company directory, or press 0 for the operator.
Play Sample
Sample “After Hours” Greeting Script:
Thank you for calling XYZ Company. We are currently unavailable to take your call. Our business hours are nine to five, Monday through Friday. If you know the extension number of the person you are trying to leave a message for, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 9 for a company directory, or hold to leave a message for the operator. If this is an emergency, please enter 911 now to be connected with the after-hours support personnel.
Play Sample
