As a convenience to our customers we have provided online versions of the users guide to our voice mail systems. Should you ever have any problems please refer to this guide.
Introduction
Wallet-Style Key Maps
- Logging Into Your Mailbox
- Playing Messages
- Retrieving Faxes
- Mailbox Functions
- Change Find-Me Numbers
Introduction
How Your Voicemail Operates [ top ]Your VoiceNationSM Premier Messenger will enhance the way you communicate because you can now send, receive, and retrieve your voice messages from any touch-tone phone, at any time of the day or night. Your voicemail system will never ring busy and will always be answered. Your callers will never again have trouble communicating with you.
Your message system can be reached by dialing the local telephone number that was assigned to you when your account was activated. Optionally you can also have the local telephone company forward calls to your voice mail system so that callers continue to dial your local telephone number but it would now be enhanced by the advanced capabilities of your voice messaging system.
When your callers reach your voicemail system they will hear a greeting recorded in your voice that lets them know that they have reached your voicemail and provides instructions on how to contact you or leave a message. Standard voicemail accounts that do not have optional live connect features will simply instruct the caller to leave a message. In those cases you would instruct the caller to "...please leave a message at the tone..."
If you have requested message notification, the voicemail system will contact you after messages are left. You can be contacted on your pager or regular telephone.
Fax Mail
If you subscribed to the fax mail option (but not live-connect), then you would instruct your callers to "...press one to leave a message or press the start key on your fax machine to deliver a fax now..."
Live Connect
If you subscribed to the live connect option (but not fax mail), then you would instruct your callers to wait while the system connects them. Most virtual office and live connect services will play two (2) greetings. The first greeting is the one callers hear when they dial your number (ex: “Hellow, to speak with me now press 1 or stay on the line and you'll be connected”). The second greeting is the greeting callers hear if you don't answer your line when the call is being connected (ex: "I'm sorry I missed your call. Please leave a message at the tone.").
IMPORTANT: Our computer numbers these greetings automatically. When prompted to select the greeting number you would like to record, press "0" to record the first greeting, or press "10" to record the second greeting. If you requested a "day and night" greeting or "selectable" greeting, enter "20" (this is by request only). Ask your sales representative if you should tell your callers to press 1 to connect to you or if they will automatically be connected.
Live Connect and Fax Mail
If you subscribe to both the live connect and the fax mail then you would instruct your callers to "...press one to speak with me now, press 2 to leave a message, or press the start key on your fax machine to deliver a fax now..."
Message Delivery by Email (Unified Messaging)
If you subscribe to message delivery by email then all of your voice (and fax) messages will be forwarded to your email address. In those instances, you should never have to call your voicemail in order to retrieve messages.
Initial Setup for Your Mailbox
Login For the First Time [ top ]- Dial the voice mail telephone number which you were assigned during the setup of your mailbox.
- You will hear a temporary greeting, "welcome to voice mail, this mailbox is not set up yet, but if you'd like you can leave a message at the tone", during this greeting press the "0" key
- You will then be asked to enter your passcode. Your temporary passcode should have been provided with your mailbox number.
- Once you have logged into your voice mailbox for the first time you will receive a tutorial to assist you in setting up your voice mailbox. This tutorial will assist you in changing your personal passcode, recording your personal greeting onto the system, and recording your name on the voice mail system.
- If you have sub-boxes off of your mailbox you simply follow the same instructions over again. The only difference is when you dial your voicemail number, and your greeting begins press the appropriate extension number. After pressing your extension return to step 2.
Once you have completed the tutorial your mailbox is set up and ready to accept messages. Please make sure that you memorize your passcode, as this is now your key to your voice mailbox. We don't have access to your passcode, and therefore we can not retrieve it for you. In the event your passcode is forgotten, we will reset your passcode to its default.
Playing Messages [ top ]
- Log into your mailbox (see page 1)
- Once you have entered your voice mailbox you will hear "you have x messages"
- To play your messages press 1
- After playing your message you will be prompted to do one of the following, press 1 to re-play the message, press 2 to respond to the sender, press 3 to delete the message, press 4 to forward the message to another user, press 5 to save the message, and press 8 for advanced message review options. While the message is playing, you may press 7 to rewind the message, press 8 to pause the message, press 9 to fast-forward the message, and press * to increase the message volume.
Retrieving Faxes [ top ]
- Log into your mailbox, calling from a fax machine (see page 1)
- Once you have entered your voice mailbox you will hear "you have x messages"
- From the main menu press 3, "for fax options press 3"
- From the fax options menu press 1 to retrieve faxes.
- When told to do so, press the START button on your fax machine to receive the faxes.
Mailbox Functions [ top ]
Mailbox functions is where you may record or select your greeting, change your password, record your name on the voice mail system, and set up and change your call find me options.Record Personal Greeting: [ top ]
- Log into your mailbox (see page 1)
- From the main menu press 8, "for user options press 8"
- From the user options menu press 1, "to record your personal greeting press 1"
- From the greeting maintenance menu press 2, "to record your personal greeting press 2"
- Log into your mailbox (see page 1)
- From the main menu press 8, "for user options press 8"
- From the user options menu press 1, "to record your personal greeting press 1"
- From the greeting maintenance menu press 3, "to record and choose your personal greeting press 3"
- Continue by entering the greeting to record, 0 for the first greeting or 10 for the second greeting followed by the # key.
Change Passcode: [ top ]
- Log into your mailbox (see page 1)
- From the main menu press 8, "for user options press 8"
- From the user options menu press 3, "press 3 to change your passcode"
- Log into your mailbox (see page 1)
- From the main menu press 8, "for user options press 8"
- From the user options menu press 2, "press 2 to record your spoken name"
Extension Options: [ top ]
- Log into your mailbox (see page 1)
- From the main menu press 8, "press 8 for user options"
Please Note: Live call transfer (live connect, find me) is an optional feature available on VoiceNationSM Elite voice mailboxes. If you would like this feature added to your voice mailbox please contact your account representative.
Wallet-Type Keymap(s) [ top ]
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1 - Play Message Menu |
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3 - Fax Options Menu |
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