"Dear Donna, Please let it be known to all of your supervisors that if every Customer Service Representative handled clients the way you do, this whole country would function better. You are superb a... More
Suzanne T. Baker
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- Originating office
- The central office that serves the calling party.
- A call that is placed by a mobile subscriber that is either calling a land line or another mobile subscriber.
- Out of order tone
- This is a tone that tells you that the telephone line is broken
- Out pulse dial
- A push button dial that will allow people who use rotary phones this will able them to use there rotary phone as a touch tone.
- Outdoor jack closure
- Closures that protects the jack from outside conditions.
- Outgoing sender
- Equipment used to transmit call completion information on an interoffice call.
- Outgoing station restriction
- The ability of the system to restrict any given phone from making outside calls.
- Outgoing trunk
- A line or trunk that is used to make calls.
- Over flow calls
- Calls that are sent to other call centers and answering groups it could also be outside service bureaus to handle peak calling loads.
- Paging calls over and above the standard amount that is allowed to a subscriber.
- When a circuit already in use it seized.
- Operator Work Time.
- Paid call
- The usual type of a toll telephone call automatically billed to the calling telephone number.
- A private branch exchange. A small version of the phone company's larger central switching office.
- PBX extension
- A telephone line connected to a PBX.
- Peak hour
- When the number of calls coming into a center is at their highest level.
- Physical link
- A real link which attaches two switching systems.
- Pilot number
- Identifies a hunt group or distribution group.
- Pip tone
- The tone that notifies you of a call waiting, assuming you subscribe to "call waiting".
- Private line.
- Plaster ring
- A metal or plastic plate that attaches to a wallboard for the purpose of mounting a telecommunications outlet box.
- Circuit cards which control many aspects of transmission and carrier circuits functionality and usage.
- Pocket call
- A call that is made while the phone is in your pocket, most of the time by accident.
- The physical interface between a device and a circuit.
- Power failure backup
- If your power fails, your phone system can operate by switching to a backup power supply.
- Coin phone operation which requires that the full cost of a call be deposited before a connection is attempted through the central office.
- Primary area
- A telephone users local calling area.
- Private Branch Exchange
- A private telephone switching system, usually located on a customer's premises with an attendant console. It is connected to a common group of lines from one or more central offices to provide service to a number of individual phones.
- Prerecorded messages or instructions within a voice messaging system that are designed to guide the caller through the system, e.g., "If you know your party's extension, you may enter it at any time during this message."
- Public switched telephone network
- Worldwide voice telephone network accessible to all those with telephones and access privileges.