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- Monitor on hold
- If the person you're speaking with puts you "on hold", you can turn your speaker on your phone and hang up your handset but keep listening until the other person comes back to the phone.
- Monitoring device
- Records data on calls placed through a company's telephone system.
- Month to month
- The standard way of paying for a telephone service.
- Mounting cord
- The cord that connects the phone and jack to the wall.
- Native protocol
- Information format in which communications occur within a particular service.
- Network access line
- A communications channel between a customer's premises and the central office.
- Network outward dialing
- A feature of an automatic switched phone network that allows a calling user to dial directly all network user numbers without an operator.
- Networked PBXs
- Two or more telephone systems that communicate to each other through a hub.
- Next Generation. Describes emerging technologies.
- Night answer
- Incoming calls received on a switchboard during evening and weekend hours are automatically rerouted to ring only at designated night answering phones such as the front desk.
- No busy test
- A circuit used to connect to a busy subscriber's line number.
- No line preference
- Requires the user to manually select a line for each call.
- Noise suppressor
- Filtering or digital signal-processing circuitry in a receiver or transmitter that automatically eliminates or filters noise.
- Noise temperature
- An amplifier noise rating based upon the temperature which is measured in degrees.
- A switch where a through traffic path always exists for each attached phone.
- Non-sent paid
- Call that are made as third party billings, reversed charges or with a calling card.
- Number Portability
- A customer's option to retain a wired transmission service or a wireless phone number when changing service providers, location, or service.
- Numbering Plan Area
- Area codes in North America.
- Operations & Maintenance.
- Obstruction lights
- Warning lights mounted on the side of an antenna tower.
- Odd ball day
- A day when the telephone company is experiencing an extremely heavy traffic load that is caused by an event that is not expected to occur.
- Off-Premises Extension
- A telephone located in a different office or building form the main phone system.
- Office code
- First three digits of a local seven-digit telephone number.
- Offsite night answer
- This mode allows incoming after-hours calls to be forwarded automatically to an off site location.
- On-hook dialing
- Allow a caller to dial a call without lifting up the handset.
- Open end
- The end of a Switched Access Service that transmits ringing and dial tone and receives address signaling.
- Operating time
- The time required for seizing the line, dialing the call and waiting for the connection to be established.
- Operational grammar
- A voice recognition term. A vocabulary structure where certain word sets activate other word sets.
- Operator assisted
- When a call is placed with the assistance of the carriers operator.
- Order entry
- Voice processing application that allows someone that has a touch tone phone to buy something by entering their order.