You can have a VERY affordable toll free or local Norfolk telephone number that is answered by a live professional using your business name. Callers could be forwarded to you or routed to a state of the art messaging service.
Each of our packages includes a toll free or local number in Norfolk that you can forward your calls to or could be used as your main telephone number.
You can also keep track of all calls into your Norfolk answering service through real time
call detail records on the included web control panel. If requested, we can even have an email automatically sent every time someone calls your answering service (whether they leave a message or not).
Below are a few of the ways we can blend our "live" TSRs with our
voice mail, fax and e-mail capabilities to keep you
in touch.
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 Free Local Norfolk number or Toll Free number
You get to choose either a local Norfolk telephone number or toll free number for your live answering account. If you already have your own phone number your callers dial you will just need to forward your number to the local or toll free number you get from VoiceNation.
Additional local numbers can be purchased for $5 each to create a local office presence in as many cities nationwide as you like
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Free Local Norfolk Voicemail/Fax number
When you sign up for VoiceNation's live answering services, ALL plans inlude a FREE local Norfolk voicemail/virtual fax number. This number can be used for our operators to transfer your callers to so they can leave you messages. All messages
left here will be emailed to you as mp3 file attachments and can be heard online. You can also use this as your fax number. Faxes that are sent to this number will automatically be emailed to you in a pdf attachment.
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Unlimited long distance
With most live answering services you are constantly being billed small long distance perminute charges each time the operator either transfers a call to you or dispatches a call to anyone. Typically these per minute charges range from 3
cents per minute to 40 cents per miunute. With VoiceNation, no matter how long you talk after a call has been transferred to you, you don't pay any long distance fees.
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Messages sent via (SMS) text, email, fax, and phone
No matter how you want to receive your messages that our operators take for you, there is no extra charge. We can deliver your messages to you in several different ways. SMS text, email, fax, or by phone.
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24x7x365 Live Answering
Our call centers are open 24x7x365 to ensure you have live service whenever you need it
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Business Intelligence Call reports
To help you better track your call volume and see who is calling you, our online dashboard gives you real time access to detailed call records. These call records are integrated with Google Maps and various charts and graphs to give
you accurate call detail information.
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Call Screening
This feature is used when you have instructed our operators to transfer calls to you or your team members phones directly. Our operators will get your callers name and number before transferring the
call to you so you can choose to either take the call or not.
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Order Entry
Our operators can access your online shopping cart to place orders for you 24 hours a day. Or any other web application you make have including appointment scheduling or RSVPs for an event.
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Online Data entry
All inclusive pricing When you sign up for VoiceNation you know what you are going to pay. There are no surprises when you get your bill each month. Pick your plan and let us handle the rest!
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Appointment taking
Our operators can take appointments for you by using your own appointment/scheduling software.
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Online data entry
Allows you to provide 24/7 emergency support to your clients. We will take your emergency calls and dispatch each incident to your on call staff. You can provide us with an escalation list
of your staff to contact until the issue is resolved.
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Emergency Dispatching
Allows you to provide 24/7 emergency support to your clients. We will take your emergency calls and dispatch each incident to your on call staff. You can provide us with an escalation list of your staff to contact until the issue is resolved.
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Emergency Dispatching
There are no annual contracts with any of our services.
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Alpha-numeric Paging
Receive a page to your digital pager for all messages we take for you.
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RSVP
Our operators will answer you phones and take down your callers information for events of all sizes. We can either enter their information to your website or send it to you directly by email or fax.
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Medical Answering
We have years of experience in the medical industry. Whether it's taking appointments, after hours paging or general overflow calls.
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Customized Scripts
Our staff will work with you to create the best fit for your company's needs.
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No Holiday Fees
VoiceNation does not charge any extra fees for answering your calls on holidays.
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Live Message Taking
Our operators will take your overflow calls and take messages for you. We can send you your messages in many ways including: SMS text, email, fax, or over the phone.
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Operator Disptch
We will answer each of your calls then transfer them to you or your team members no matter where you are or what time it is. No extra cost per call or extra per minute charges while you talk. Once we transfer you the
call you are no longer billed anything!
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Local Services
